Some of our activites highelited
>Wired and wireless infrastructure design and implementation for your new or existing office
Professional service for your older devices as well
Server infrastructure support/designe
Support your existing servers redesign or implement a new soluiton
All around support
Endless possbilities in the end user support. Outsorce your IT or request hypercare support and you will get one of the best one with us.
Why would you pay more? We costumize our support model to your needs.
Combine the packages
NYou do not need to find different companies to support your laptops, printers, servers and network components. With us you can get all of them but pay for only the selected one.
We are here to help you to find the best package for your company.
Make your IT activities visible
It is good if the IT is not in a soptlight as it means everything is running smoothly. But is it cost effective? Is it really secure?
With us you will get regular reports about our SLAs and if requested suggestions of a change. We try to follow the CI methodology and be as proactive as possible.
Wired or Wireless
Our goal is to secure the supported infrastructure and make it easily managed for you. Sometimes hard to decide which is the best for a desired solution and that is where we can help you.
We can designe your wired and wireless infrastrucure make professional measurements and implement it. We do not want to overcomplicate your system and keep it cost effective but security is the key to focus on.
Service Desk Support
Our system integration team also provides client and end user support services, which consist of: Software and hardware troubleshooting for client machines, partial or complete replacement of hardware. Troubleshoot the reported issues via phone, remote access, or on-site support. We can provide our customers training/training materials or "self-service" solutions to make their work even more efficiently.
Documentum creatio - tailord to the customer's needs(here is an example for System documentation)
- Hardware equipment stock take
- software /license stock take creation / maintenance
- network topology diagram creation / maintenance
- Routers, switches, firewalls, connectivity and security supervision and operation/li>
- Virtual Private network (VPN) service operation and support
- Local (LAN), and wireless network design implementation and operation
- We support varity of vendor solutions (eg. Cisco, HP , etc ) and create an integrated LAN, WAN and WLAN system.
Hardware maintenance and repair
- We start the investigation of the received equipment asap.
- Your data are in good hands as we take care of the backup and we keep you updated about the expected reapir time and its cost.
- We only use quality parts and we are going to test them before and after the installation.
- We provide full warranty of the installed parts and the repair service
- TWe register the reported faulty device in our ticketing system and the customer will receive a status update in every change we make.
- We can handle the decommissioning of the unrepairable devices/parts
Server Infrastructure support / design
As part of this service, we assist our partners in designing, optimizing, and implementing IT infrastructure systems, all supported by cost-effective operational designs. We perform a variety of system management tasks - including backup systems, anti-virus solutions, patch management, hardware repair - with remote monitoring and on-site deployments tailored to the needs of our partners. We continually monitor the used resources , prevent foreseeable problems, and troubleshoot any issues that may arise.
In our work, we often find that due to lack of expertise or time constraints, that our occasional clients do not always purchase the right IT equipment and are confronted with it during deployment - which can cause a lot of trouble during the integration and after the operation. Therefore, it is important to thoroughly assess what is needed and buy the right equipment in every detail and in this way, we can provide our clients with the expected solution. Our highly experienced staff will assist you in identifying your needs and advise on purchasing. We provide under favorable conditions a professional integration with the devices purchased from our company , but of course we undertake the other supplieres provided or purchased by the custumer's equipment. Asset Failure - If it is still under warranty, the sales charge will include administration.